Initial Disclosure Document
Inchcape Fleet Solutions Limited (trading as LeaseMyCar) is dedicated to delivering a customer experience that sets us apart from other leasing companies. We recognise that you always have a choice, and therefore we need to deliver an outstanding customer experience based upon an understanding of what our customers want.
The Financial Conduct Authority (FCA) is the national independent regulator of financial services. The FCA legally require us to provide you with an “initial disclosure document” which is designed to provide you with essential information about our company, who regulates us, what we charge for our services, the products and services we offer and what to do if you have a complaint about our products or services.
We ask that you read this document as it may help you to decide if the decision to lease or purchase a vehicle and take any of our associated products and/or services is right for you.
About Inchcape Fleet Solutions
We are authorised and regulated by the FCA. Our registered number is 311776 and our main place of business is Haven House, Compass Road, Portsmouth, Hampshire PO6 4RP. Our registered office is First Floor, Unit 3140, Park Square, Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YN. Confirmation of our authorisation can be established by contacting the FCA on 0800 111 6768 or by visiting their website: www.fca.org.uk.
Inchcape Fleet Solutions is a credit broker – not a lender. We provide motor vehicle finance brokerage services to our customers via third party finance partners who then enter into an agreement with our customers directly or via third party brokers who have their own panel of third party finance providers. In assessing your requirements we may seek information about your personal circumstances and objectives as may be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information so that we can try and match you with the most suitable product.
We will not refer you outside of the partners on our panel. You may ask us for a list of the suppliers who supply our finance products or we use for credit broking. All products offered to you are optional.
The Charges for our services
We may receive a fee for introducing you to our finance provider or our credit broking partner who may introduce you to its panel of finance providers. We do not charge you for any of our other broker-related services. Please let us know if you would like further information regarding the fees we receive.
Inchcape Fleet Solutions is also governed by the Data Protection Act 1998 and we have notified the Information Commissioner that we may obtain information about you as the data subject. Our registration number is Z566271X.
If you choose to hire or purchase a vehicle from us via one of our partners, those partners may check your details with credit reference and fraud prevention agencies, and those agencies will record the check. They will provide the agencies with your current and previous names, address and dates of birth of all parties, so if you are providing information about others, on a joint application, you must be sure that you have their agreement. The agencies will provide them with public information about you and any third party financially linked to you. Information such as county court judgements (CCJ’s) and bankruptcies, electoral register and fraud prevention information on you and your financial associates, current and previous names, addresses and dates of birth. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.
Please see our Privacy Notice for more details or Contact Us
What to do if you have a complaint?
We work hard to provide a customer experience that is of a high quality. If you are unhappy with our services or products please contact us:
||LeaseMyCar, Haven House, Compass Road, Portsmouth PO6 4RP
Your complaint will be taken seriously and we will make every effort to resolve the problem straight away.
To help us deal with your complaint as quickly as possible it would be helpful if you could provide us with the following information:
- Your full name and contact information
- The registration number of your vehicle
- The agreement details – photocopies if possible
- Full details of your complaint
- How you would like us to put it right for you
We will aim to provide you with an initial response within five working days.
What happens if we are unable to resolve your complaint straight away?
There may be occasions where we need more time to carry out an investigation and therefore would not be able to resolve your complaint straight away. If that is the case we will contact you and will always provide you with a final response to your complaint within eight weeks.
For full details of our written complaints procedure please see our Complaints Policy or Contact Us
If we are unable to resolve your concern
If, at any time, you are dissatisfied with any aspect of our complaints process, you may refer your complaint for alternative dispute resolution (ADR) via the British Vehicle Rental and Leasing Association (www.bvrla.org) or to the Financial Ombudsman.